Purchase Information
TerraTrellis accepts the following major credit cards.
All transactions are secured and encrypted and we never store credit card information or share your information with anyone.
Shipping
We create each trellis to order in our studio. They are typically shipped via UPS or Fedex Ground within 2-3 weeks of order.
Returns
We know you will love your TerraTrellis. But if you are not completely satisfied with your purchase you may return the item within 30 days of receiving it. Item must be in its original packaging and in perfect, unused condition. Return shipping costs will not be refunded, nor will original shipping charges. Please send any returns to: TerraTrellis, 15320 Lakewood Blvd. Bellflower, CA 90706
Care Info
All trellises are crafted and painted by hand. As with any work of art, small imperfections may be evident which makes each piece unique.
OXIDE FINISH: The natural weathering process will continue to oxidize the unfinished metal, developing a beautiful ever-changing patina over time. It is normal for “oxide” steel to have a slightly powdery finish, especially when new. We do not recommend placing trellises with oxide finish on porous or light colored surfaces.
POWDERCOATED FINISH: We use the highest quality powder coat paints, known for extreme weather resistance in all climates. Each trellis and arbor goes through a two-step finishing process: first powder coated with a zinc-rich primer, then powder coated with a top coat of finish color. As with anything metal that is left outdoors all year round, the surface may be affected by extremely harsh weather conditions especially salt air. Clean with a soft cloth and fresh soapy water or Zep stainless steel cleaner. Museum wax like Renaissance Wax Polish can be gently applied onto powder coated surface to help repel harmful oxides from salt air.